Privacy Policy jomcucivip – Malaysian Member Data Protection

Jomcucivip collects your personal information through several channels when you use our platform. All data collection is carried out transparently and only for the purposes stated in this Privacy Policy.

Information you provide directly:

Automatically collected information:

• Your IP address, device type, and browser information collected when you access jomcucivip.
• In-platform activity data, including games played, betting amounts, and transaction records.
• General location information based on IP address for regional eligibility verification purposes.
• Session log data including login time, logout time, and gaming session duration.
• Information on cookies and tracking technologies is described further in section 5 of this policy.

Jomcucivip uses collected personal information solely for legitimate purposes necessary to operate the platform properly. We do not use your data for any other purpose without your consent.

• Identity and age verification: Ensuring all members meet the minimum age requirement of 18 years and are eligible Malaysian residents to use the jomcucivip platform.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks, as well as withdrawals to your bank account.
• Account management: Creating and maintaining your member account, processing customer support requests, and sending account-related communications.
• Fraud prevention: Identifying and preventing fraud, money laundering, bonus abuse, and other illegal activities that threaten the platform.
• Service improvement: Analysing usage patterns to improve the gaming experience, offer relevant promotions, and develop new features that meet the needs of Malaysia members.
• Legal compliance: Meeting the legal and regulatory obligations applicable to jomcucivip's platform operations in Malaysia.

Jomcucivip implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your browser and jomcucivip servers is protected with industry-standard 256-bit SSL encryption.
• Multi-layered firewall: jomcucivip's server systems are protected by multi-layered firewalls that monitor and block any unauthorised access attempts in real time.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of security on their jomcucivip account.
• Regular security audits: jomcucivip conducts regular internal and external security audits to promptly identify and address any system vulnerabilities.
• Employee access controls: Only authorised personnel may access members' personal data, and all access is logged for audit and accountability purposes.
• Data breach notification: In the event of any data breach affecting member information, jomcucivip will notify affected parties within 72 hours of becoming aware of the breach.

Jomcucivip does not sell or trade members' personal information to any third party. However, there are limited situations where sharing data with certain partners is necessary for the platform's operations.

• Payment service providers: Transaction information that needs to be shared with payment processors such as DuitNow, FPX, and e-wallet providers to enable secure processing of deposits and withdrawals.
• Game software providers: Minimal game data shared with slots, Live Casino, and other game platform providers for technical management and game fairness verification purposes.
• Legal authorities: jomcucivip may be required to disclose member information to the relevant authorities when mandated by Malaysian law or a valid court order.
• Third-party identity verification: Identity verification services used to validate MyKad information and supporting documents during the KYC (Know Your Customer) process.

All third-party partners of jomcucivip are required to comply with data protection standards equivalent to our own and are not permitted to use received data for any other purpose.

Jomcucivip uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Below is an explanation of the types of cookies we use.

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how members use jomcucivip to help us improve overall platform performance and user experience.
• Functional cookies: Remembering your personal preferences such as language, display settings, and game preferences so you don't have to reset them every time you log in.
• Analytics cookies: Helps us understand aggregated, anonymised platform usage patterns for service improvement and new feature development.

You can manage cookie settings through your internet browser settings. However, disabling essential cookies may affect the functionality of certain parts of the jomcucivip platform.

As a jomcucivip member, you have specific rights over your personal data under Malaysia's PDPA. jomcucivip fully respects these rights and provides straightforward channels for you to exercise them.

• Right to access: You have the right to request a copy of the personal information we hold about you at any time. Requests will be processed within 14 business days.
• Right to rectification: If any of your personal information is inaccurate or out of date, you have the right to request that we correct it promptly.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Such requests will be considered subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: You may request that we restrict how we use your data in certain situations, such as when the accuracy of your data is in dispute.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request that we provide your personal data in a machine-readable format for transfer to another service provider where applicable.

To exercise any of the above rights, please contact the jomcucivip privacy team via email at privacy@jomcucivip.com. We will respond within 72 hours and resolve your request within 14 business days.

Jomcucivip retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active account data: For as long as your account remains active with jomcucivip, we will retain your personal data to enable continued use of the platform.
• Transaction records: Financial records, including deposit and withdrawal history, are retained for a minimum of 7 years in accordance with Malaysian accounting and tax legislation.
• Security activity logs: Security and fraud prevention logs are retained for 2 years for investigation purposes should the need arise.
• After account closure: Following account closure, personal data will be deleted or anonymised within 90 days, except for data that must be retained by law.

If you have any questions, concerns, or complaints regarding jomcucivip's Privacy Policy or how we handle your personal data, our dedicated team is here to help.

• Privacy email: privacy@jomcucivip.com — for enquiries relating to data and privacy rights.
• General support: support@jomcucivip.com — for account support and general enquiries.
• Live chat: Available 24/7 directly within the jomcucivip platform for immediate assistance.
• Response time: All privacy-related enquiries will be responded to within 72 business hours.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body overseeing PDPA compliance in Malaysia.